Transactions

General

• Making your first purchase
• How do online payments work?
• How do my Cino transactions look on my bank statement?
• Why is my transaction delayed?
• Can my Cino card be in a different currency than Euros?

Declines

• Why was my payment declined?
• Why is my Cino Card Inactive?
• The transaction declined but I was charged
• Why was my online payment declined?
• Declines due to insufficient funds
• Declines due to blacklisted merchants

See all 9 articles

Refunds

• Where can I see my refunds on Cino?
• In a case of a refund, when do I get back the money into my bank account?

Disputes

• I don’t agree with a transaction made by a member of the group.

Online payments

• I am asked to specify the "Country of Issue" for Cino Card, what do I put?
• Can I use Cino to pay a hotel or rental deposit?
• Online transactions authentication
• How can I pay online with Cino?

Spending abroad with Cino

• Are there any fees on currency conversion?