Your payment could get declined if you enter the wrong card details while making an online purchase. These might be:
- A CVC (security code at the back of your card).
- An expiry date.
- Your billing address.
Please check Cino card details directly on the Cino App. You can do this by opening your group and tapping on the i icon located on the card.
If the card’s details you enter seem to be okay and you’re still getting declined, please contact us with the details of the declined transaction and we’ll check what might’ve gone wrong.