Some online transactions might require a 3D Secure (3DS) authentication. 3DS is beneficial for the user as it:
- adds extra protection from fraudulent transactions
- reduces declines when doing online purchases
You can verify the transaction by:
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Enter an SMS code (we’ll send it to your phone)
-
Use your 3DS password (you’ll find it in your card details in the app)
Don’t worry if you didn’t tap the authorization notification on time. Attempt the transaction again and another notification will pop up on your phone. You won’t have to authenticate every payment - only selected transactions will require authorization.
Only the person who initiates the transaction for the group will get the notification and is able to verify the purchase for the group!
Having trouble?
If you’re still having issues, open the app and shake your phone to submit the issue to us! We will get back to you shortly.